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Return & Refund Policy


10.1 If the Customers are “Consumers” according to its definition in Art. 3 of Italian Legislative Decree no. 206/2005 - or rather, a natural person acting for purposes outside his trade, business, craft or profession - Customers have the right, pursuant to and for the purposes of Art. 52 of Italian Legislative Decree no. 206/2005 and subsequent amendments, to terminate the Contract without giving any reason within 14 days from receipt of the Products.

10.2 Therefore, Customers who cannot be called consumers, as defined in the description and especially natural or legal persons acting for purposes within his trade, business, craft or profession, are excluded from this right.

10.3 The Right of termination can be exercised by the Consumer Customer with an explicit declaration of the decision to terminate the contract sent by email In the termination notice, in addition to expressing the intention of exercising the right of termination, the Consumer Client shall specify the Order which led to the Sales Contract which he intends terminating.

10.4 The Customer shall return the Products to EMILIA FOOD LOVE di Perri Rossella in VIA Camillo Prampolini, 51 42020 Quattro Castella (RE) - Italy within 14 days from the date on which the communication was sent, pursuant to Art. 10.3. 

The cost of returning the Products shall be borne by the Consumer Customer pursuant to and within the limits of Art. 57 of Italian Legislative Decree no. 206/2005 and subsequent amendments.

10.5 If the right of termination is exercised in the manner and terms set out in this article, EMILIA FOOD LOVE shall reimburse all Payments received by the Consumer Customer as quickly as possible and in any case within 14 days from receipt of the termination notice. Unless the Customer expressly specifies a different reimbursement method, EMILIA FOOD LOVE shall use the same means of payment used by the Customer, without any extra cost.

All Payments made to EMILIA FOOD LOVE, including delivery costs, shall be reimbursed to the Customer. As regards the latter, pursuant to Art. 56, paragraph 2 of Italian Legislative Decree no. 206/2005 and subsequent amendments, EMILIA FOOD LOVE is not required to reimburse any additional costs if the consumer expressly opted for a type of delivery other than the least expensive type of delivery offered and which is set forth in Art. 8.2.

10.6 If Customers exercise the right of termination in a way not in compliance with the methods and terms set forth in this article, they shall not be entitled to reimbursement of any payments made to EMILIA FOOD LOVE.

10.7 The Consumer Customer shall be liable only for the decrease in value of the Product resulting from handling it more than necessary to establish the nature, features and operation of the Product itself.


11.1 The right of termination is excluded also if the Consumer Customer acts as set forth in Art. 59 of Italian Legislative Decree no. 206/2005 and subsequent amendments. By way of example, cases in which the right of termination is excluded pursuant to Art. 10 are as follows:

- the supply of goods packed to specifications or clearly customised;

- the supply of goods which are liable to deteriorate or expire rapidly;

- the supply of sealed goods which are not suitable to be returned for hygiene reasons or related to health protection and which were opened after delivery;

- the supply of alcoholic beverages the price of which was agreed upon conclusion of the sales contract, the delivery of which can only take place after 30 days, and the actual value of which is dependent on market fluctuations which cannot be controlled by the trader.

In such cases, if the Customer wrongly sends to EMILIA FOOD LOVE the Products regularly purchased for which there is no right of termination, EMILIA FOOD LOVE shall return them to the sender, and the shipping costs shall be charged to the Customer.